NADAC Forum

General => General Discussion => Topic started by: Sharon Nelson on January 26, 2015, 05:47:16 PM

Title: Whom to email within NADAC
Post by: Sharon Nelson on January 26, 2015, 05:47:16 PM

Here is another reminder about who does what within NADAC.

In the past when you have a question you would email someone within NADAC, and then hopefully get a response in a timely manner.

If it is personal and you only want to send to one person, you can send a personal email, otherwise please read below.

We wanted to improve on our response times a bit and also the accuracy of the information given. So we are moving to a ticket based system on our main website now.

What that means is that now when you go to our website you will see a 'support' button in the lower left corner. Click on that and you can send your question directly to us. But the best news is that question will be sent to the entire team here at NADAC. So if someone is traveling or out of contact the other folks can pick up that slack and get your question answered.

The regular contact form will also work in this same way. Any question submitted through the old form will be sent to the entire team.

So what we are asking now, and it's going to take awhile to get everyone used to it. Is PLEASE use the question widget on the website, or the contact form. This will ensure that your question gets answered in the fastest way possible.

This is also not just for general questions. If you have a points move that needs done or any request it can be made through here. Obviously everyone can still be reached via the regular channels. But we would appreciate this being the go-to
smile emoticon

For anyone who needs to send a file as an attachment you can do that as well, just send the email to:
Support@Nadac.com

And then it will be treated in the same way as a regular ticket.

Thank you everyone for reading this novel ! Happy trialing

Thanks!!

Title: Re: Whom to email within NADAC
Post by: mbarking on January 06, 2016, 03:12:46 PM

I am trying to find the membership renewal form (not for a group, but for an individual) and not having any success?  Also, when making payment, who receives the form and $$?

Thanks so much.

Joni Kaiser

Title: Re: Whom to email within NADAC
Post by: Sharon Nelson on January 06, 2016, 03:35:33 PM

Quote from: mbarking on January 06, 2016, 03:12:46 PM

I am trying to find the membership renewal form (not for a group, but for an individual) and not having any success?  Also, when making payment, who receives the form and $$?

Thanks so much.

Joni Kaiser

Here is the link to the associates form on the NADAC web site.

http://www.nadac.com/amregform.htm

Fees go to NADACoffice2@aol.com for Paypal.

Sharon

Title: Associate Number
Post by: LiAnnV71 on January 08, 2016, 03:45:12 PM

Problem solved!!!

Title: Re: Whom to email within NADAC
Post by: Paulette Couture on January 09, 2016, 09:12:59 AM

I, too, am trying to renew my Associate membership but I'm getting the message that my number is incorrect. I've checked twice and I've entered the number from the last card I received which expired 1/1/15. I renewed last year but did not receive a new card. I emailed Chris at nadacchris@gmail.com but it was returned  "Delivery Failed". Any suggestions?

Thanks,
Paulette Couture

Title: Re: Whom to email within NADAC
Post by: Chris Nelson on January 09, 2016, 11:55:07 AM

We're updating those forms and the developer didn't realize it needed to accept older numbers.

Go ahead and just click 'new' for now.   When it comes in I double check everything any way to make sure the new forms are working.   Then I'll will replace the new number with your old one.

Sorry for the hassle!   It should be fixed by Tuesday, fingers crossed

Title: Re: Whom to email within NADAC
Post by: Paulette Couture on January 09, 2016, 04:44:35 PM

Thanks, Chris!

Paulette Couture

Title: Re: Whom to email within NADAC
Post by: BeckyAH on January 13, 2016, 10:57:50 AM

Handled off forum. Disregard.

Title: Re: Whom to email within NADAC
Post by: Amy McWilliams on February 18, 2016, 11:28:44 AM

I'm trying to register a new dog but my dog breed on the pull down menu isn't available.  Dory is a Kooikerhondje.  I'm hoping to have a number to enter a trial next weekend - Feb 27.

Thanks,
Amy McWilliams