Author Topic: Whom to email within NADAC  (Read 4483 times)

Sharon Nelson

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Whom to email within NADAC
« on: January 26, 2015, 05:47:16 PM »
Here is another reminder about who does what within NADAC.

In the past when you have a question you would email someone within NADAC, and then hopefully get a response in a timely manner.

If it is personal and you only want to send to one person, you can send a personal email, otherwise please read below.

We wanted to improve on our response times a bit and also the accuracy of the information given. So we are moving to a ticket based system on our main website now.

What that means is that now when you go to our website you will see a 'support' button in the lower left corner. Click on that and you can send your question directly to us. But the best news is that question will be sent to the entire team here at NADAC. So if someone is traveling or out of contact the other folks can pick up that slack and get your question answered.

The regular contact form will also work in this same way. Any question submitted through the old form will be sent to the entire team.

So what we are asking now, and it's going to take awhile to get everyone used to it. Is PLEASE use the question widget on the website, or the contact form. This will ensure that your question gets answered in the fastest way possible.

This is also not just for general questions. If you have a points move that needs done or any request it can be made through here. Obviously everyone can still be reached via the regular channels. But we would appreciate this being the go-to
smile emoticon

For anyone who needs to send a file as an attachment you can do that as well, just send the email to:
Support@Nadac.com

And then it will be treated in the same way as a regular ticket.

Thank you everyone for reading this novel ! Happy trialing

Thanks!!


« Last Edit: September 13, 2016, 08:00:57 AM by Sharon Nelson »
Sharon
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mbarking

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Re: Whom to email within NADAC
« Reply #1 on: January 06, 2016, 03:12:46 PM »
I am trying to find the membership renewal form (not for a group, but for an individual) and not having any success?  Also, when making payment, who receives the form and $$?

Thanks so much.

Joni Kaiser

Sharon Nelson

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Re: Whom to email within NADAC
« Reply #2 on: January 06, 2016, 03:35:33 PM »
I am trying to find the membership renewal form (not for a group, but for an individual) and not having any success?  Also, when making payment, who receives the form and $$?

Thanks so much.

Joni Kaiser

Here is the link to the associates form on the NADAC web site.

http://www.nadac.com/amregform.htm

Fees go to NADACoffice2@aol.com for Paypal.

Sharon
« Last Edit: September 13, 2016, 08:03:02 AM by Sharon Nelson »
Sharon
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LiAnnV71

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Associate Number
« Reply #3 on: January 08, 2016, 03:45:12 PM »
Problem solved!!!
« Last Edit: January 08, 2016, 03:52:08 PM by LiAnnV71 »

Re: Whom to email within NADAC
« Reply #4 on: January 09, 2016, 09:12:59 AM »
I, too, am trying to renew my Associate membership but I'm getting the message that my number is incorrect. I've checked twice and I've entered the number from the last card I received which expired 1/1/15. I renewed last year but did not receive a new card. I emailed Chris at nadacchris@gmail.com but it was returned  "Delivery Failed". Any suggestions?

Thanks,
Paulette Couture
Paulette Couture
Cody (West Highland White Terrier): All Around Natch 2, NATCh 14, Vers NATCh 13, 12,500 Lifetime Points

Loki - Just beginning his agility career

Chris Nelson

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Re: Whom to email within NADAC
« Reply #5 on: January 09, 2016, 11:55:07 AM »
We're updating those forms and the developer didn't realize it needed to accept older numbers.

Go ahead and just click 'new' for now.   When it comes in I double check everything any way to make sure the new forms are working.   Then I'll will replace the new number with your old one.

Sorry for the hassle!   It should be fixed by Tuesday, fingers crossed

Re: Whom to email within NADAC
« Reply #6 on: January 09, 2016, 04:44:35 PM »
Thanks, Chris!

Paulette Couture
Paulette Couture
Cody (West Highland White Terrier): All Around Natch 2, NATCh 14, Vers NATCh 13, 12,500 Lifetime Points

Loki - Just beginning his agility career

BeckyAH

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Re: Whom to email within NADAC
« Reply #7 on: January 13, 2016, 10:57:50 AM »
Handled off forum. Disregard.
« Last Edit: January 15, 2016, 08:59:56 AM by BeckyAH »

Amy McWilliams

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Re: Whom to email within NADAC
« Reply #8 on: February 18, 2016, 11:28:44 AM »
I'm trying to register a new dog but my dog breed on the pull down menu isn't available.  Dory is a Kooikerhondje.  I'm hoping to have a number to enter a trial next weekend - Feb 27.

Thanks,
Amy McWilliams