I used to be with Starband....they sucked. When I first started with them about 10 years ago, they were great. Good speed, no loss of signal...great. Then, they got greedy and took on more and more customers with a limited pipeline (satellite dependent.) Speeds began to slow and the amount of usage began to shrink. More $$$ was what they were looking for...upgrade your modem and sign another contract for 2 years at 50% more money. I finally was able to go with a local microwave service. Great customer service even if I don't have SUPER high speed. I have several friends who are with Hughes and they don't like it either. But, for those of us who live in the boonies, the options are limited. I'm in far northern California (near Red Bluff) but live WAAAAAY out in the country on a big ranch. NO cell service here, so it's limited in what we can get.