Author Topic: New contact preference for NADAC  (Read 4824 times)

Chris Nelson

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New contact preference for NADAC
« on: March 28, 2016, 05:00:14 PM »
Hey Folks, We've got some new features to tell you about.

In the past when you have a question you would email someone within NADAC, and then hopefully get a response in a timely manner.

We wanted to improve on our response times a bit and also the accuracy of the information given. So we are moving to a ticket based system on our main website now.

What that means is that now when you go to our website you will see a 'support' button in the lower left corner. Click on that and you can send your question directly to us. But the best news is that question will be sent to the entire team here at NADAC. So if someone is traveling or out of contact the other folks can pick up that slack and get your question answered.

The regular contact form will also work in this same way. Any question submitted through the old form will be sent to the entire team.

So what we are asking now, and it's going to take awhile to get everyone used to it. Is PLEASE use the question widget on the website, or the contact form. This will ensure that your question gets answered in the fastest way possible.

This is also not just for general questions. If you have a points move that needs done or any request it can be made through here. Obviously everyone can still be reached via the regular channels. But we would appreciate this being the go-to
smile emoticon

For anyone who needs to send a file as an attachment you can do that as well, just send the email to:
Support@Nadac.com

And then it will be treated in the same way as a regular ticket.

Thank you everyone for reading this novel ! Happy trialing

Joyce Roessner

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Re: New contact preference for NADAC
« Reply #1 on: March 28, 2016, 07:59:30 PM »
Just found it on the website, thanks Chris, sounds like a great addition. 
Joyce Roessner
Calgary, Alberta

Chelle

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Re: New contact preference for NADAC
« Reply #2 on: March 28, 2016, 08:31:05 PM »
great change
Chelle Schumann

Sharon Nelson

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Re: New contact preference for NADAC
« Reply #3 on: March 28, 2016, 11:48:40 PM »
Clubs can email their trial applications, premiums, etc to the same support@nadac.com

Thanks!

Sharon
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AndreaL

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Re: New contact preference for NADAC
« Reply #4 on: March 29, 2016, 04:29:29 AM »
Clubs can email their trial applications, premiums, etc to the same support@nadac.com

Thanks!

Sharon

Trial reports and results, too?

Andrea
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Chris Nelson

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Re: New contact preference for NADAC
« Reply #5 on: March 29, 2016, 11:26:35 AM »
Clubs can email their trial applications, premiums, etc to the same support@nadac.com

Thanks!

Sharon

Trial reports and results, too?

Andrea

Yup!

It's much easier to track this way.   We've had too many issues with emails not making it to us lately.  So this way we have a very clear trail of whether we received it and what was done with it :)

Jean Sather (McCreight)

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Re: New contact preference for NADAC
« Reply #6 on: March 29, 2016, 11:34:15 AM »
Can you maybe lock this topic to keep it up top?  And add it to the Trial Secretary's section too?  Just so I can find it the next time I'm looking for this info?

thanks,
Jean & Tux
Montana

Chris Nelson

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Re: New contact preference for NADAC
« Reply #7 on: March 29, 2016, 11:36:06 AM »
Can you maybe lock this topic to keep it up top?  And add it to the Trial Secretary's section too?  Just so I can find it the next time I'm looking for this info?

thanks,

Sounds good.

I'll actually just create another topic and stick it to the top.  That way anyone who has any questions can get them answered here :)

Marcy Matties

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Re: New contact preference for NADAC
« Reply #8 on: March 29, 2016, 01:51:11 PM »
Can I just say that when I first saw the subject of this post I was thinking (maybe hoping??!!) that it was about Dogwalk and AFrame contact preference?  Like maybe it would now be a preference if your dog wants to touch his toenail in the contact area or not??   ;D :P  lol

Marcy, Toby, Dublin and Odie
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Ktvialle

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Re: New contact preference for NADAC
« Reply #9 on: April 01, 2016, 07:24:03 PM »
I have a VT submission that is my first so asked for feedback. I have not heard back but know Amanda is out of town. Should I submit via this new method?  Don't want to be a pain by asking twice but am trying to get a VT program going here so want to know how we could have done our first submission better. Thanks!!

Chris Nelson

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Re: New contact preference for NADAC
« Reply #10 on: April 01, 2016, 07:25:08 PM »
Absolutely!

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Ktvialle

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Re: New contact preference for NADAC
« Reply #11 on: April 01, 2016, 07:29:48 PM »
Thanks!  Will do!!

Amanda Nelson

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Re: New contact preference for NADAC
« Reply #12 on: April 01, 2016, 09:11:01 PM »
I have a VT submission that is my first so asked for feedback. I have not heard back but know Amanda is out of town. Should I submit via this new method?  Don't want to be a pain by asking twice but am trying to get a VT program going here so want to know how we could have done our first submission better. Thanks!!
I will check my spam,  please resubmit through the new system and I'll get right back to ya! Thanks!
Amanda

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Ktvialle

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Re: New contact preference for NADAC
« Reply #13 on: April 02, 2016, 05:21:00 AM »
Thanks Amanda!  No worries, I knew you were traveling, but love the new system as a backup for you all!!  Lots of great new things with NADAC!

AgilityJeff

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Re: New contact preference for NADAC
« Reply #14 on: April 02, 2016, 03:22:41 PM »
This really simplifies the process.  Thanks so much!

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