Hey Folks, We've got some new features to tell you about.
In the past when you have a question you would email someone within NADAC, and then hopefully get a response in a timely manner.
We wanted to improve on our response times a bit and also the accuracy of the information given. So we are moving to a ticket based system on our main website now.
What that means is that now when you go to our website you will see a 'support' button in the lower left corner. Click on that and you can send your question directly to us. But the best news is that question will be sent to the entire team here at NADAC. So if someone is traveling or out of contact the other folks can pick up that slack and get your question answered.
The regular contact form will also work in this same way. Any question submitted through the old form will be sent to the entire team.
So what we are asking now, and it's going to take awhile to get everyone used to it. Is PLEASE use the question widget on the website, or the contact form. This will ensure that your question gets answered in the fastest way possible.
This is also not just for general questions. If you have a points move that needs done or any request it can be made through here. Obviously everyone can still be reached via the regular channels. But we would appreciate this being the go-to
smile emoticon
For anyone who needs to send a file as an attachment you can do that as well, just send the email to:
Support@Nadac.com
And then it will be treated in the same way as a regular ticket.
Thank you everyone for reading this novel ! Happy trialing
